Raxi Win - Privacy Policy

Information we collect

Account and registration data

When you create a Raxi Win account at raxiwingame.net, we collect the personal details you submit during registration: your full name, email address, mobile number, date of birth, and country of residence. This information is essential to set up your account, verify your eligibility to play, and communicate important notices about your account status.

Identity verification data

To comply with Know Your Customer (KYC) requirements under Indian financial regulations, we collect government-issued identity documents such as your Aadhaar card, PAN card, Voter ID, or passport, along with proof of address and a selfie photograph. KYC verification is completed within 48 hours of document submission. Failure to complete KYC may restrict your ability to make withdrawals above threshold limits set by applicable rules.

Financial and transaction data

To process deposits and withdrawals, we collect payment-related information including UPI IDs linked to apps such as PhonePe, Google Pay (GPay), or BHIM, as well as net-banking credentials passed through secure third-party payment gateways, and e-wallet identifiers. We do not store full card numbers or UPI PINs on our servers. A complete transaction history, including timestamps, amounts, and payment method references, is retained for a minimum of five years in accordance with anti-money laundering obligations.

Usage and technical data

We automatically collect device and session information each time you access Raxi Win, including your IP address, device model, operating system version, browser type, pages visited, game session logs, and approximate geolocation derived from your IP. This data is gathered through cookies and similar technologies to ensure platform stability, detect unusual login patterns, and maintain fair gameplay conditions.

How we use your information

Delivering and managing our services

Your personal data is used to create and maintain your Raxi Win account, authenticate your identity at login, process deposits and withdrawals through payment partners, and provide in-game features. Transactions initiated via PhonePe, GPay, BHIM, or supported net-banking portals are verified against your registered details to prevent unauthorised fund movements. Without this processing, we cannot provide you access to the platform.

Regulatory compliance and fraud prevention

We are required by Indian law, including the Prevention of Money Laundering Act (PMLA) and applicable state gaming regulations, to monitor transactions, file reports with relevant authorities, and retain records for prescribed statutory periods. We also analyse transaction patterns and device data to detect cheating, account takeovers, and suspicious financial activity. Where fraud is identified, we may suspend an account and share relevant data with law enforcement or regulatory bodies pursuant to a lawful request.

Marketing and platform improvement

With your prior consent, we send promotional communications about Raxi Win bonuses, tournaments, and feature updates by email, SMS, or push notification. You may withdraw consent at any time via your account settings or by clicking the unsubscribe link in any message. Separately, we use aggregated and anonymised usage statistics to improve game performance, test new features, and optimise the player experience, this analysis does not identify you individually.

Your rights

Access, correction, and deletion

You have the right to request a copy of the personal data Raxi Win holds about you, ask us to correct inaccurate or incomplete information, and, where no legal obligation requires us to retain it, request deletion of your data. Requests are processed within 30 days of receipt. To submit a request, contact us at the address below with your registered email and a description of the data concerned.

Objection and data portability

Where we rely on legitimate interests as the legal basis for processing, you may object to that processing at any time. You also have the right to receive a structured, machine-readable copy of the personal data you provided to us directly, so you can transfer it to another service if you choose. Exercising these rights will not affect the lawfulness of processing carried out before your request.

Complaints

If you believe your privacy rights have been infringed, you have the right to lodge a complaint with the relevant data protection authority in India. We encourage you to contact us first so we can attempt to resolve your concern directly before escalation.

Contact us

For privacy-related questions, data requests, or complaints, email us at [email protected]. Include your registered email address and a brief description of your request. We aim to respond to all enquiries within 5 business days.