Contact Raxi Win

Reach us

Have a question about your Raxi Win account? Whether it involves a game query, a payment issue via PhonePe, GPay, or BHIM, or a general account concern, our dedicated support team is ready to help. You can reach us through two easy digital channels:

• Email: [email protected], ideal for detailed queries, bonus disputes, or transaction clarifications. Always include your registered mobile number and the UPI method used (PhonePe, GPay, or BHIM). We aim to respond within 24 hours.
• In-app chat: Log in to your Raxi Win account, tap the chat icon, and connect instantly. Best for quick questions that need a fast answer.

Office hours

Raxi Win support follows a clear schedule designed to help players throughout the day:

• Automated in-app chat: Available 24 hours a day, 7 days a week, get instant answers to FAQs, check your account status, or access self-help guides at any time.
• Live human agents: Monday to Sunday, 9:00 AM to 9:00 PM IST, our agents handle complex matters such as failed transactions, account verification, withdrawal delays, and bonus queries.

Queries submitted outside live-agent hours are reviewed and answered the following morning. For the fastest resolution, reach out during live-agent hours and keep your transaction ID on hand.

Online-only support

Raxi Win is a fully digital platform, there is no physical office, walk-in centre, or postal address. All player support is handled exclusively through online channels: email and in-app chat.

Here is how to raise a support request:

1. Log in to Raxi Win and open the chat window.
2. Describe your issue in detail, for example, a failed GPay deposit, a BHIM withdrawal not credited, or a query about a game bonus.
3. The automated system resolves routine questions instantly. For anything complex, a live agent takes over during 9:00 AM to 9:00 PM IST.

Please do not attempt to visit us in person, there is simply no address to visit.